Faq

If the information below doesn’t answer your questions, please contact Client Relations at info@borboletabeauty.com

MY ORDERS & ACCOUNT
SHIPPING, RETURNS & EXCHANGES

How can I update my account?

You can access your account on the upper right hand side of the website. From here you will be able to edit your basic account information. If you would like to change your account password please email: info@borboletabeauty.com and we would be happy to help assist you!

How can I be added to the Borboleta Lash Artist Directory on the website?

Our Lash Artist Directory is exclusive to lash artists who have been certified through Borboleta Beauty. If you have been certified through Borboleta and are not listed on the directory please email info@borboletabeauty.com

How can I track my order?

Once your order has been shipped you will be emailed your tracking number. Once your package leaves our facility, it is in the hands of the carrier (USPS/UPS) and they will have the most current information regarding your package. Borboleta is not responsible for lost or stolen packages.

May I change or update my order once it has been placed?

Because orders begin processing immediately after they are submitted, we are unable to change an order once it is placed.

Where can I find a Borboleta Beauty certified lash artist?

Check out our last artist directory to find a Borboleta Beauty certified lash artist near you!

How can I contact Customer Service?

Borboleta is here to help Monday - Friday 7:00-7:00pm 801-735-2439 Email: info@borboletabeauty.com

How quickly will my order arrive?

Borboleta Beauty processes orders Monday - Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday. Standard Shipping: $8.00- 3-5 Business Days Expedited Shipping: $30.00- 1-2 Business Days $45.00- 1 Business Day $30.00- 2 Business Days $60.00- Saturday Delivery (select Standard Canadian Shipping: $15.00- Expect 15+ days to arrive Expedited Canadian Shipping: $30.00- Expect up to 10 days to arrive International Shipping: $30.00-$40.00 (Varies depending on location) - Expect 15+ days to arrive

It says my package has been delivered but I can’t find it, what should I do?

Once you have received your shipping confirmation, the shipping carrier will have the most current information regarding your package. Borboleta is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive.

Can I return my order?

Your satisfaction is our number one priority! If in the unlikely event you receive a defective product please return your item within 60 days of delivery to receive a refund or exchange. A return label will be provided. After 60 days, the product is non refundable or exchangeable.
To begin the return process please contact Customer Service 801-735-2439 or email: info@borboletabeauty.com Prepare and ship your return: Pack your item securely. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label (if applicable) to the package. Damaged items are not eligible for refunds or exchanges. Ship returns to: 353 W Pierpont Ave, Salt Lake City, UT 84101

I ordered the wrong product! Can I make an exchange?

Absolutely! To start the exchange process contact Customer Service 801-735-2439 or email: info@borboletabeauty.com and let them know what items you will be sending back and what items you want to exchange for. After we receive the items you are wishing to exchange we will then send out the items your are requesting.

EDUCATION & INVOLVEMENT

Do I need to be a licensed Cosmetologist or Esthetician to take the training?

Depends on your state! Before registering for any Borboleta Beauty training course it is your responsibility to know and abide by the laws of your state regarding eyelash extensions. Each state has different requirement so it is your responsibility to check with the Department Of Professional Licensing in your state and know what is required of you prior to signing up for the course. To find contact information for your state’s licensing department click here *Those living in states where a Cosmetology or Esthetics licence is required to do eyelash extensions will be required to show proof of their license when registering for any course. You can upload a photo of your license in your account.

I have never been certified in eyelash extensions, can I skip the Classic course and take the Volume course?

We require all lash artists taking our Volume course to have already been certified in Classic (not exclusive to Borboleta’s Classic training course) and feel confident in their lashing abilities. We have found our students are most successful in learning the Volume technique when they have already mastered the basic techniques of classic lashing. *You will be required to show proof of your Classic certificate when registering for our Volume course and can upload a picture of your certificate in your account.

If I am currently enrolled in cosmo/esthetics school can I take the training?

Yes! Proof of enrollment will be required at registration. Please have the Admissions department of your school email proof of enrollment to training@borboletabeauty.com.

How many models do I need to bring to the training?

You will need to provide one model on the second day of training, from 9:30am-1:30pm.

Will Borboleta provide a model for my training?

Unfortunately at this time Borboleta does not provide student models for trainings.

How can I become a trainer for Borboleta?

We are always looking for talented lash artist to join our team. If there are training positions available you can find that information on our Careers page.

How can I become a Borboleta Brand Ambassador?

We are always looking for bright, talented lash artists to represent Borboleta! Please email kim@borboletabeauty.com for more information.

How can my salon become a Borboleta Partner Salon?

We love our partner salons and are always on the lookout for more gorgeous salons to be a part of. Please contact megan@borboletabeauty.com for more information.

How can I integrate your training program into my Cosmetology/ Esthetics school?

We are so passionate about education and would love to help your students get quality eyelash extension education! Please contact sales@borboletabeauty.com for more information.

Can I resell your retail products?

Yes! Please contact sales@borboletabeauty.com for more information.

BORBOLETA Products

How should I store my adhesive?

Adhesives should be stored in a cool, dark place out of direct sunlight. UNOPENED bottles of adhesives can be kept in the refrigerator. Once opened, DO NOT store adhesive in refrigerator as moisture can enter the bottle and react with the adhesive.
Unopened bottles of adhesive are safe to store up to one year.

How long is my bottle of adhesive good for after I open it?

Because our adhesives are free from harmful preservatives, new bottles of adhesives should be purchased every 4-6 weeks.

Is my client having a reaction or are they just irritated?

Check out these blog posts to learn more about how to tell the difference between irritations and allergies.

What adhesive is best for sensitive eyes?

The Maximum adhesive is our most mild adhesive, making it perfect for clients with known sensitivities or irritations.

What can I do to improve retention?

Read our Retention Troubleshooting Guide here.

Is your adhesive latex free?

Yes! All of our adhesives are latex and formaldehyde free.

How can I request an MSDS for your products?

MSDS sheets for each of our adhesives, pre-treatment, primer and remover are available upon request. If you’d like to request an MSDS please reach out to info@borboletabeauty.com

What are Borboleta’s lashes made out of?

Our lashes are faux mink. They are made up of unique synthetic yarn fibers which make them super soft and light. Borby lashes are a deep matte black and never lose their curl.

What are Flat Lashes?

Flat lashes are eyelash extensions that are flat at the base. They are only available in classic diameters.

What is the difference between pre-treatment and primer?

The Pre-Treatment is a gentle formula made to be applied before the primer to remove any leftover dirt, makeup residue or proteins that the cleanser didn’t catch. The Pre-Treatment is NOT meant to replace the cleanser. First cleanse, then use the Pre-Treatment. The Primer is a stronger formula and is to be used after the Pre-Treatment to strip any excess oil off the lashes. Following these steps insures that you’re giving the adhesive the best chance to get the strongest bond on the natural lash.

Can I resell your retail products?

Yes! Please contact sales@borboletabeauty.com for more information.

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